You may return any item in itfs original condition and packaging within seven days of receipt of your order for a full refund.

All goods are returned at the senders expensfe unless faulty.

Notification of faulty goods should be made as soon as possible after the goods ahve been recieved.

All our jewellery carries a lifetime guarantee against manufacturing defects. Our jewellery is warranted as being suitable for the purpose for which it is designed under fair wear and tear. Our liability under this warranty will be limited to the replacement, free repair or full credit of any item of jewellery acknowledged by us to be faulty providing such faults have not been caused by misuse, negligent handling or improper care of the goods.

Inspect any recieved package thoroughly before taking receipt of it. If the package appears to have suffered shipping damage, keep the original carton, promptly contact the shipping company for a damage inspection report and request that the shipping company returns the merchandise. Under these circumstances do not return the merchandise yourself.

If you do need to return any goods please package it securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit. Mark the package clearly with "Returned Goods" and send it to the address on our Contact Us page.

Please note we cannot provide a refund or replace any personalised/customised goods or any items made specifically to order. This includes all items where specific stone or size choices are made. Orders placed for 14 Kt, 18 Kt yellow gold or for white gold are crafted to order and are considered as specials. These orders cannot be cancelled and returns will not be accepted unless the goods are defective in their manufacture. For reasons of hygiene we are unable to refund or replace any earrings other than where faults in manufacture can be demonstrated.

Refunds will not be given for rings that do not fit, please ensure you have your correct ring/finger size before placing your order.

All disputes will be settled under United Kingdom Law.